Frequently asked questions
Q: Are your products safe and body-friendly?
A: Yes. All of our oils, lubricants, and candles are made with body-safe, high-quality ingredients. We carefully select suppliers that meet strict safety and wellness standards.
Q: Do you offer discreet shipping?
A: Absolutely. Every order is shipped in plain packaging without logos or brand names, so your privacy is protected.
Q: Do you ship worldwide?
A: Yes. We offer international shipping so you can enjoy Vsaura products wherever you are. Shipping times and costs vary depending on your region.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
Q: What is your return policy?
A: For hygiene and safety reasons, we cannot accept returns on opened intimate products. However, if your order arrives damaged or incorrect, please contact us within 14 days and we’ll make it right.
Q: Are your products eco-friendly?
A: Yes. We use eco-conscious packaging and are committed to reducing unnecessary waste.
Q: Who are your products for?
A: Vsaura is designed for everyone — inclusive of all genders, identities, and orientations.